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Home page / Terms & Conditions
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Terms & Conditions
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TERMS & CONDITIONS
PLEASE READ CAREFULLY
This agreement on the conditions and rules of using this web shop determines the mutual relations between you as the customer and SMEE d.o.o. as the seller.
Customers may be legal and natural persons from the Republic of Croatia or other countries, provided a goods and services trade agreement is in place with such country.
In the event of trade between legal entities (goods for resale), the customer must fulfill all statutory requirements for purchase and sale of goods and have registered import of products if the company concerned purchases goods outside the Republic of Croatia.
SMEE d.o.o. undertakes to carry out its business in accordance with legitimate laws valid on the territory of the Republic of Croatia, as well as to comply with all statutory standards in international goods and services trade.
SMEE d.o.o. undertakes to protect the privacy of customers' information and to protect the secrecy of their identities.
In the event of inability to deliver the requested products, SMEE d.o.o. is required to refund any paid monies to the payer (customer) that has remitted them in favor of the company account for the purpose of purchasing the products concerned.
We prohibit any attempt of illegal action against out business system and any attempts of falsifying information; please note that any such attempt will be notified to the competent institutions.
EXPRESSION OF PRICES AND PAYMENT METHODS
The prices are expressed in Croatian kuna and € (EUR).
Payments are made according to the current security conditions for Internet payments in the country, by a payment order or foreign-currency remittance. The details about the accounts are contained in each e-mail signature you receive from us.
DECLARATION OF CONVERSION
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
DISCOUNTS
Each customer is entitled to a volume discount. Discounts are automatically calculated in the system and are individual. Discounts may not be transferred from one customer to another or given to third parties.
INVOICE
You will receive you invoice automatically following the delivery via your e-mail, including all required details. If the customer would like to have a special invoice, the customer may request it from our sales department. The invoice will be delivered to the address indicated by the customer as the ''Invoice Delivery Address''.
DELIVERY
Deliveries are made via the Gebruder Weiss delivery service, and the delivery dates will depend on the current condition in our warehouse. In the event we do not have the requested item and we have to import it specially for you, additional certificates or customs inspections may be required, and the delivery may take up to 60 days.
CLAIMS
We accept claims as to the quality or quantity of the delivered goods within 15 days following the goods acceptance date. You can make a claim via facsimile or e-mail. We recommend the product be installed by an authorized person; otherwise, we will not be able to validate your claim arisen from unprofessional installation. We are at your disposal for any other remarks – you can contact us at any time.
Thank you for doing business with us!
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